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Call centers will use predictive dialers.
A predictive dialer will use a series of algorithms to forecast both the opportunity of agents and called party answers. The predictive dialer will adjust the calling process to the number of agents it predicts will be available when the calls it places are expected to be answered. The predictive dialer will monitor the final result of the calls it places, detecting how the calls it makes are answered. It will discard unanswered calls, busy numbers, disconnected lines, answers from fax machines, answering machines and similar automated services. The predictive dialer will only connect calls answered by families to awaiting agents. This valuable process frees agents from the task of manually dialing telephone numbers and subsequently music playing to ring tones, unanswered or unsuccessful calls.
The predictive dialer creates it conceivable to dramatically grow the time an agent spends on communication rather than waiting.